Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.
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Gannett Publishing Services
Fond du Lac, WI
The account manager (AM) is a critical position in our success at Action Printing.The SAM is expected to ensure the highest level of professionalism and personal performance possible, will work enthusiastically to meet or exceed all performance goals set by Action Printing and their Clients. The AM will contribute their utmost to assist Action Printing in achieving its goal of being the best provider of printing services in the industry.
Essential Job Functions
The AM is responsible to proactively advocate for and anticipate their client needs for total Client (internal and external) satisfaction at Action Printing.
Is responsible for monitoring the production of the job from the time it is sold through delivery to the end customer.
Will be assisting in the training of new customer service staff and will take on technical aspects of the Client Services department including transitions to new software or procedures.
Will continually review processes and procedures to improve efficiencies and the customer experience
Knowledge, Skills & Abilities
Demonstrate the knowledge and ability to :
Accurately, completely and consistently enter a print job into production within 24 hours of receipt of Client’s files and order documentation.
Meet with customers off-site or virtually when as required.
Serve as back-up to other Account managers (AM’s).
Direct account responsibility: The SAM makes the final decisions as to whether a particular job is up to company & customer standards. If a SAM determines that a finished product is not acceptable, the SAM has the authority to rerun the job and also
has the authority to stop production if there is a need.
Communicate effectively with Clients, sales representatives and manufacturing personnel concerning Client requirements.
Understand, document and communicate Client requirements, specifications & expectations including quantity, schedule and delivery and any others of importance to the Client.
Interact with scheduling and shipping on delivery requirements.
Inspect, verify and document incoming Client material to ensure conformance to planned requirements.
Communicate with planning and Client if received material does not conform to planned requirements.
Communicate with Client if received material does not conform to planned requirements.
Communicate manufacturing and scheduling limitations to Clients.
Document all communications with Clients, sales representatives and manufacturing personnel regarding changes to job requirements.
Process print jobs for billing within 48 business hours of receipt from shipping department.
Lead Account Manager team including managing performance, training and other leadership functions
·Working knowledge of Electronic Work Flow Systems
·Working knowledge of file preparation for accurate output
·Understanding pagination and RIP functions
·Microsoft Office Suite
Production requirements and capabilities of each press in the plant including:
·paper requirements & limitations
·press sheet and finished sheet sizes
·dot gain characteristics
·Press and Quality Check Procedures – Be available to OK press start-up/proofs
·Common binding methods
·Input/output signature or sheet sizes and thickness
·characteristics of binding types including glue, perfect, wire, comb and other binding and finishing
·Bindery Quality Check Procedures – Be available to OK bindery start-up/proofs
·read estimates to determine production requirements.
·efficiently plan jobs from prepress production through electronic workflow, proofing, platemaking, printing, bindery and fulfillment or delivery.
·plan paper/ink requirements based on chosen form of production, Client paper requirements and paper grain and other paper performance considerations.
·accurately create impositions and layouts for sheetfed and web presses.
·accurately plan bindery operations including saddlestitching, perfect binding, wire-O and comb binding including cutting, folding, hand gathering, jogging, padding, inserting, drilling and polywrapping.
Demonstrate willingness to work together with the leadership team to improve efficiencies and maintain high quality standards performance to exceed the Client’s expectations. Demonstrate the ability to recognize and suggest cost/time saving opportunities for the Client. Demonstrate the ability to give personalized service to each Client.
High School Education or equivalent; 4-years of college is preferred but not required; experience with Microsoft Office suite; Minimum of 5-years management experience preferred but not required. Experience in Client Services in the printing or similar industry.
In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.
- Job FamilyClient Services
- Job FunctionGannett Publishing Services
- Pay TypeSalary