At Holiday Automotive, our sales associates are not just product experts, but they truly manage the experience of each customer who shops at our stores. As a Holiday Automotive Customer Experience Manager, you’ll gain the professional respect of working with a premier automotive company while guiding customers in their automotive journey. You’ll serve a key role in the success of the dealership and represent Holiday Automotive in the community while having fun and being supported by a caring leadership team. With innovative scheduling, you’ll have every third Weekend off and even regular three-day weekends once you’re proficient in sales. Bilingual is a plus.
Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.
You’ll Enjoy Benefits Including
- Non-Commissioned, Competitive Pay Play ($91,000 Annual Average)
- Every 3rd Weekend off
- Three Day Weekends with Performance Achievement
- Accelerated Paid Time Off (PTO) Schedule
- Ample Medical, Dental, and Vision insurance Options
- Locally-managed 401(k) Program with Company Contribution
- Health Savings Account with Company Contribution
- Flex Spending Options
- Life and Disability Insurance Options
- Accident, Critical Illness, and Hospital Indemnity Insurance Options
- Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
- On-going Training and Education
- Opportunities for Advancement
- Gym Reimbursement
- The Professional Respect of a Caring, Innovative Leadership Team
- Tuition Reimbursement
- Fun, Team-Oriented Culture
- Gillie Cookies and Other Fun Treats from Time-to-Time
Responsibilities
- Promptly and Professionally Respond to Internet and Phone Inquiries
- Assist Customers in Identifying a Vehicle that Meets Their Needs
- Demonstrate Vehicle Features to Customers in Person and Virtually
- Complete the Required Paperwork to Assist Shoppers with Their Purchase
- Professionally Represent Holiday Automotive in the Community
- Work with the Team to Ensure Vehicles are Presented Exceptionally Well
- Follow up with Sold Customers to Maintain a Friendly, Caring Relationship and Ensure Repeat Business
Qualifications
- Proven Customer Service Skills and Sales Track Record Preferred
- Strong Interpersonal Communication Skills, In-Person and Over the Phone
- Persuasive and Able to Overcome Customer Objections
- Proficient in Basic Business Math
- Quick to Learn and Use CRM Software
- Diligent Work Ethic and Upbeat Attitude
- A Focus on the Customer’s Needs to Enhance Dealership and Personal Sales
- Good Driving Record
