Description
***This is a remote/work from home position.***
Candidate must reside within our footprint (Select areas of the following states: WI, MN, IA, IL or MI)
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.
*** Starting hourly wage of $19 per hour***
Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication.
Major Duties and Responsibilities:
- Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
- Accurately verify members and be on the frontline of fraud prevention.
- Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
- Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
- Assist members with complex problems to provide resolution and provide proper follow up.
- Provide routine account maintenance and process account transactions per member request.
- Provide technical support to members for digital banking and online account opening.
- Educate members on most efficient way to do their business with the credit union.
- Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
- Ensure that all credit union members and employee related business are kept in the strictest confidence.
Expectations:
- Provide exceptional customer service to members and internal staff of the credit union.
- Be a member advocate by actively listening to members and applying solutions.
- Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
- Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
- Provide timely, complete, and accurate information to members.
- Achieve daily metrics related to number of members helped through effective time management.
- Successfully resolve member issues and complaints with one call resolution.
- Ability to Multi-task while using computer programs
- Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM
WHY JOIN MARINE CREDIT UNION:
Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.
Marine Credit Union is an Equal Opportunity Employer.