Salary – $69,520.00 – $88,653.00 Annually
Location – 459 E First Street Fond du Lac, WI
Job Type – Full Time
Department – Human Services
Supervises employees within the Children’s Specialized Services Unit. All functions are performed using a trauma informed, family-centered and strength-based approach. Assists in assuring there are adequate providers and community resources to assist families.
Examples of Duties
The following duties are normal for this position. These are not to be construed as exclusive or all -inclusive. Other duties may be required and assigned. This position will:
1. Assists with supervising Support and Service Coordinator staff including hiring, orientation, completing performance reviews, and counseling employees not meeting performance standards. Assures employees have access to required training and certification. Provides case consultation and direction. Assist with assigning new referrals.
2. Assists with provider communications and contracts. This includes reaching out to new providers, developing resources and doing presentation to community partners.
Works with providers regarding rates and authorizations.
3. Monitors practices and procedures to ensure program guidelines are being followed and enforced. Assures work is done in accordance with federal, state and county policies. Participates in the development of policies and procedures as needed. Provides information and makes recommendations to the Director regarding the long-term goals of Specialized Children’s Services.
ADDITIONAL ESSENTIAL DUTIES:
- Participates in committees relating to children and youth
- Assists with onboarding new providers and communicates with current LTS providers.
- Performs community outreach on Long Term Support Services and assists with contracts for services.
- Assists in creating policies, forms and procedures
- Enters data regarding LTS programs (enrollments, data look up)
- Monitors Critical Incident Tracking reporting system
- Monitors waitlist and enrollment
- Provides Reflective Supervision
- Assists with preparation and follow up with audits and reviews
- Seeks out training opportunities to enhance knowledge, skills and practice. Attends team, supervisory, and division meetings as well as supervisor recommended training.
- Addresses and resolves conflict and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.
- Performs liaison work and provides training and outreach to community partners.
- Knowledge and/or interest in Trauma Informed Care principles and practices, and a strong commitment to fostering a positive, healthy work culture.
- Performs other related duties as may be assigned.
REQUIRED EDUCATION, EXPERIENCE, TRAINING, AND CERTIFICATION:
- Bachelor’s degree or higher from an accredited institution of higher learning in Social Work, Human Services, or a closely related field.
- A minimum of Five years experience in the human services field working with children and families with disabilities.
- Training and certification to provide Service Coordination for the CLTS service coordination.
- Children’s Long-Term Functional Screen Certification.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to prioritize needs of customers and ensure priority services are delivered in a timely fashion.
- Capability to skillfully plan and organize workload in an efficient and effective manner.
- Aptitude to communicate effectively and professionally at all times with others both verbally and in writing.
- Ability to facilitate a meeting in a variety of settings with an array of attendees.
- Utilization of conflict resolution, problem solving and critical thinking.
- Focus on active listening and empathic responses to individuals.
- Knowledge related to Trauma Informed Care and a Secondary Traumatic Stress.
- Capability to listen to customer concerns, assist families in identifying needs and outcomes, and utilize resources and knowledge to creatively address needs identified.
- Willingness to meet clients and families outside typical work schedule.
- Ability to effectively address and resolve conflict in a professional manner.
- Knowledge of and adherence to the Social Work Code of Ethics.
- Ability to perform most work from a sedentary position.
- Ability to function in situations encountered in a normal office setting.
- Ability to use standard office equipment including telephone, computer, printer, photocopier, and scanner.
- Ability to travel to other County departments and locations.
Please see the attached link for more information on our benefits.