Communications Officer

Salary: $25.24 – $29.73 Hourly

Location: Fond du Lac, WI 54935

Job Type: Full Time

Department: Dispatch/Communications

Job Number: 0809COMOFF2022

Closing: 8/23/2022 4:30 PM Central

Description

As a 911 Dispatcher / Communications Officer at the Fond du Lac County Emergency Communications Center, you will receive and process both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS). This fast-paced position will require you to determine the appropriate call types and course of action based on the nature of the calls. You will receive emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.  Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills. Good judgment and the ability to multitask are a must. Must be able to work varied shifts including nights, weekends and holidays.Examples of Duties

The following list is an example of routine duties for this position. These duties are not to be considered all-inclusive and other duties may be required and assigned.

  • Answer, evaluate, and prioritize incoming 911 and non-emergency telephone calls, communicating effectively with various callers to obtain complete and accurate information to determine urgency and need for dispatching emergency response units using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), and numerous computer databases and maps.
  • Accurately and consistently dispatch the appropriate police, fire, ambulance or other emergency response resources, track the status and location of each, and transmit messages and information to response units.
  • Provide pre-arrival emergency police, medical, and fire instructions to callers, including use of Emergency Medical and Emergency Fire protocols.
  • Maintain accurate and complete logs and records of communications.
  • Maintain positive and professional written and verbal communication skills at all times.
  • Consistently provide excellent customer service to all citizens and emergency responders.
  • Must maintain confidentiality at all times for our citizens, emergency responders, and employees.
  • Complete job-related trainings and continuing education as assigned and required.
  • Regular and predictable attendance is required, including the ability to work shifts in excess of eight (8) hours, holidays and weekends. 
  • Mandatory overtime may be required.
  • Performs all other duties as assigned.


Typical Qualifications

  • Possess high school diploma or equivalent.
  • Possess, or obtain within six (6) months of hire, and maintain Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD) certifications and CPR Certification. Other certifications could be required during employment.
  • Ability to understand and utilize telephone, dispatch, radio, and computer network systems.
  • Ability to accurately type a minimum of forty (40) words per minute while entering data or information relayed over the phone, radio, or other audio input into a terminal, computer system, or other device linked to Fond du Lac County’s CAD system.
  • Ability to operate two-way multi-channel radio system with multiple frequencies, distinguishing a variety of radio voice transmissions, and a CAD workstation consisting of a telephone system, radio, and a computer terminal with multiple monitors.
  • Ability to memorize, retain, and accurately recall information and codes; multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action; perform detailed work with a high degree of accuracy, at times during stressful situations; understand various transmissions (telephone, radio, etc.) and transcribe information (numbers, letters, names and facts) from one source to another quickly and accurately.
  • During emergencies, ability to consistently remain calm and effective, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately.
  • Ability to work days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of Fond du Lac County’s emergency dispatch center. This requires personnel to make themselves available to work when required, particularly in times of disasters or serious emergencies.
  • Ability to communicate effectively with citizens, emergency responders, and team while in stressful situations.
  • Ability to multiple tasks while remaining detail-oriented.


Supplemental Information

Work Direction Received:
Duties concerning routine communication center activities are performed independently.  Supervision and guidance is available to provide direction and guidance when specific problems arise, during special assignments and as needed.

Decision Making:
Decisions concerning daily work activities are made independently and with assistance from co-workers.  Supervisors are available for guidance and direction when needed or when required.

Interaction:
There is significant interaction with law enforcement, fire and emergency medical service agencies as well as other city, county and state offices, citizens and the general public.

In evaluating candidates for this position, the County may consider a combination of education, training and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.

Benefits:

 Please see the attached link for more information on our benefits.
http://www.fdlco.wi.gov/departments/departments-f-m/human-resources/benefits

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