Community Supports Manager – Wisconsin (Work From Home Flexible)

Job Type



Culture Highlights!

  • Telework Opportunity – work from where it’s most convenient, home, office, etc.
  • Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
  • Monday through Friday schedule.
  • 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
  • Volunteer in your community – 24 hours awarded annually.
  • Professional Growth – internal and external learning and development opportunities.
  • Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
  • Eligible employer for Federal Public Service Loan Forgiveness Program.

Position Summary:

The Community Supports Manager will lead development and delivery of specialized services, supports, and providers for Lakeland Care’s (LCI) membership related to employment, housing, technology supports, community connections, and self-determination. This position will focus on LCI’s vision of person directed care planning to support the member’s engagement within their community by building strategies, supports, and providers for teams in care planning with the members. The Community Supports Manager will directly supervises the Community Connections Support Specialist, Community Supports Supervisor, and Self Determination Supervisor.

Responsibilities & Competencies:

  • Support care planning practice by promoting appropriate community living supports and processes for membership.
  • Collaborate with internal stakeholders to develop and advance data and analytics to drive practice enhancements.
  • Continue development and evolution of LCI’s self-determination philosophy and associated infrastructure to support increased utilization of self-directed supports (SDS) for LCI’s membership. 
  • Creative problem solving and flexibility in Rate Negotiations, Service Provision and Contracting.
  • Provide education to contracted providers regarding the Family Care program and state statutes.
  • Liaison with external stakeholders such as provider agencies, organizations, and the Department of Health Services to strengthen systems support of members.
  • Strong Customer Service focus and timely communication with all stakeholders.
  • Monitor the utilization of Medicaid funds used for community support services. 
  • Monitor effectiveness of the Pay for Performance initiatives within LCI and adjust as needed with any changes including, but not limited to, implementing strategies and interventions to achieve desired outcomes.
  • Exhibit maturity, resiliency and sound judgement when dealing with organizational challenges.
  • Demonstrate emotions appropriate to the situation and continue to perform steadily and effectively.
  • Promote individual, team, and organizational learning opportunities.

**Hiring anywhere within Wisconsin only. Ideal candidate will be local in the Central and Northeastern regions to support staff and members.

**Travel will be required as needed.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in! You may be the right candidate in disguise and/or for other roles.


  • Bachelor’s degree in Human Services, Nursing, Social Work, Mental Health, other Community Support related field, or equivalent combination of education and experience related to Community Support services (includes knowledge, skills, and abilities).
  • Minimum of one year of supervisory/leadership experience is required, two or more years preferred.
  • Minimum of five (5) year’s professional experience in a long-term care organization or community-based services required with no less than one (1) of those years being directly related to Community Services and/or Self Determination.
  • Knowledge of community based long term care and service delivery for the elderly, physically and intellectually/developmentally disabled adults. Knowledge of the disabilities associated with LCI target groups preferred.  
  • Strong business acumen, critical thinking, and professional judgement.
  • Strong evaluation, assessment, and interview skills.  
  • Strong oral and written communication skills.  
  • Leadership qualities necessary to supervise and train staff. 
  • Working knowledge of basic computer programs and typing skills.
  • Current driver’s license, acceptable driving record and proof of adequate insurance required.


This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting until filled. Resume required.

For questions on this role, please reach out to the Talent Acquisition Specialist at



Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private care management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission! Currently we serve members in 22 counties and have 10 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.


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