Customer Service Representative

Fond du Lac
Full Time

Job Details

Description

WHAT YOU GET TO DO

  • Interact with customers to provide information in response to inquiries about products, enters orders and handle complaints
  • Creates a personal emotional connection with all customers from initial call to follow up
  • Ability to overcome objections, ask for the sale and submit an accurate order
  • Communicate over the phone to the customer to attain monthly goals in a professional manner
  • Drive distribution of new products of supplier portfolios to build the customer’s and company’s business
  • Knowledge of products, categories, able to assist the customer in growing their business
  • Provides support to assigned sales territories regarding customer and order related inquiries
  • Prepares Return Merchandise Authorization (RMA)
  • Prepares new and change of account customer applications
  • Covers vacation routes telephonically for Sales Representatives
  • Enters high level special orders such as samples, manual price override orders and credit adjustments
  • Processes credit memos
  • Assists in checking inventory and wine vintages
  • Covers reception desk as needed
  • Responsible for processing incoming mail, assembling outgoing mail and verifying appropriate postage
  • Responsible for setting up new and existing customers in Customer Corner
  • Verifies all Customer Pick Up (CPU) copies are returned
  • Adds delivery notes to invoices in SharePoint
  • Prepares and enters payments from Drivers, Sales Representatives and incoming mail for accounts receivable entry including processing credit card payments
  • May be required to flex hours to support all areas of the business
  • Additional duties as assigned by management

 WHAT WE VALUE

  • Intermediate computer skills
  • Must be able to work well independently and in the context of team environments
  • Strong understanding of customer service
  • Advanced verbal and written communication skills
  • Ability to handle difficult situations and provide solutions
  • Intermediate decision making, problem solving and organizational skills
  • Ability to multi task and attention to detail
  • Excellent interpersonal skills
  • Provide high level of customer service to ensure accounts are satisfied with product and timeliness of deliveries

WHAT WE EXPECT FROM YOU

  • A minimum of an Associate’s Degree or equivalent experience preferred
  • Minimum of one (1) to three (3) years’ customer service experience preferred
  • Experience in a distribution and/or sales environment preferred

Qualifications

Skills

Preferred

Time ManagementNovice
TeamworkNovice
PersuasionNovice
Problem SolveNovice
OrganizationNovice
CommunicationNovice

Behaviors

Preferred

Team Player – Works well as a member of a group
Loyal – Shows firm and constant support to a cause
Enthusiastic – Shows intense and eager enjoyment and interest
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
Dedicated – Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter – Inspired to perform without outside help
Job Security – Inspired to perform well by the knowledge that your job is safe
Growth Opportunities – Inspired to perform well by the chance to take on more responsibility
Goal Completion – Inspired to perform well by the completion of tasks
FlexibilityInspired to perform well when granted the ability to set your own schedule and goals

Apply

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