GM Service Manager

Your leadership role is instrumental in creating great guest experiences for every service visitor. You’ll lead a fast-paced team of highly skilled automotive technicians and service advisors in providing expert repairs, communication, and hospitality for guests of Holiday Automotive.   

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional guest outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits. 

Enjoy Benefits Including 

  • Accelerated Paid Time Off(PTO) Schedule 
  • Ample Medical, Dental, and Vision insuranceOptions 
  • Locally managed 401(k)Program with Company Contribution 
  • Health Savings Account with Company Contribution 
  • Flex Spending Options  
  • Life and Disability Insurance Options 
  • Accident, Critical Illness, and Hospital Indemnity Insurance Options 
  • Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories 
  • On-going Training and Education 
  • The Professional Respect of a Caring, Innovative Leadership Team 
  • Gillie Cookies and Other Fun Treats from Time-to-Time 


Responsibilities 

  • Generate and Continually Strive to Increase Labor Sales 
  • Set Individual and Total Shop Sales Objectives  
  • Hire and Train Service Advisors 
  • Maintain Daily Sales and Production Records 
  • Review Sales Performance and Evaluate Advisors Regularly 
  • Ensure that Proper Service Sales Processes are Being Used 
  • Train Service Sales Staff to Promote Superior Guest Satisfaction Scores 
  • Train the Team to Tactfully Handle Guest Inconveniences, Misunderstandings, and Complaints to Promote a Long-Term Guest Relationship 
  • Ensure that Every Service Employee is Courteous to all Guests 
  • Directly Handle Complaints Promptly, and with Genuine Concern for the Guest 
  • Maintain a Production Team That can perform all Types of Maintenance and Repair on the Products the Dealership Sells 
  • Ensure that all the Necessary Shop Equipment is in Proper and Safe Working Condition  
  • Review and Respond to Technical Bulletins from the Manufacturer 
  • Create and control budgets for personnel and other expenses normally administered by service management. 
  • Handle and Report any Situation that Jeopardizes the Safety, Welfare, or Integrity of the Dealership, its Employees, or Guests 
  • Maintain a High Level of Cleanliness and Security in the Shop, Reception, Waiting Areas, and Parking Lot 
  • Meet with the Fixed Operations Director to Review Service Department Performance, Set Performance Objectives, and Discuss Departmental Matters 


Qualifications 

  • Ability to Lead by Example and Inspire those Around you 
  • High School Diploma or Equivalent 
  • Experience in Automotive Maintenance and Repair Setting 
  • 2+ Years of Previous Automotive Repair Facility Leadership  
  • Friendly Attitude, Team-Focus, and an Obsession with Great Guest Service 
  • Strong Organizational, Computer, and Time Management Skills 
  • Current Driver’s License with the Ability to Maintain a Good Driving Record 

Apply

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