Job Details
Description
WHAT YOU GET TO DO
- Perform a wide variety of IS support duties to ensure properly functioning computer systems and enhance the productivity and effectiveness for all company employees
- Responsible for security of desktops, server systems, networks, and enterprise information
- Responsible for the systems and operation to backup and protect all Badger information stores to ensure the integrity of all enterprise information
- Update and maintain infrastructure and network through timely patch management, performance monitoring and prompt incident response
- Responsible for assisting the computer technical support team with complex issues to ensure the service level agreement metrics are met
- Coordinate system installations and upgrades with user departments and operations, ensuring satisfactory results
- Provide advanced level software / hardware and documentation support for all related application and team members
- Identify problem trends (single site or overall) and proactively develop ways to fix the root cause of the problem
- Support mission critical infrastructure environments (end nodes, network and servers) maximizing system uptime and productivity
- Suggest short and long term new technologies based on company goals
- May be required to travel to other locations as needed
- Additional duties as assigned by management
WHAT WE VALUE
- Must be able to work well independently and in the context of team environments
- Advanced verbal and written communication skills
- Effective at working cross functionally
- Advanced system support and Microsoft Office computer skills
- Ability to organize and manage multiple tasks
- Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with company policies, practices and within the law
- Must possess professional presentation skills
- Proven ability to build, motivate and manage a team
- Ability to aggressively influence and persuade in order to achieve desired outcomes
- Demonstrate and exhibit a high level of professionalism
WHAT WE EXPECT FROM YOU
- A minimum of an Associate’s Degree in Networking, Computer Science, Management Information Systems, related field or equivalent experience required
- A Bachelor’s Degree in Networking, Computer Science or Management Information Systems is preferred
- Experience of three (3) to five (5) years of information systems experience required
- Experience with Azure and Office 365 preferred
- Experience in virtual server environment, networking and troubleshooting preferred
- Experience with PowerShell preferred
- Experience in a distribution and/or sales environment preferred
Qualifications
Behaviors
Preferred
Team Player : Works well as a member of a group
Loyal : Shows firm and constant support to a cause
Functional Expert : Considered a thought leader on a subject
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter : Inspired to perform without outside help
Job Security : Inspired to perform well by the knowledge that your job is safe
Goal Completion : Inspired to perform well by the completion of tasks
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
