Job Information
| Job Title | IT Service Desk Intern |
| Home Department: | Information Technology (IT) |
| Employment Status: | Non-Exempt; Temporary |
| Schedule: | 40 hours/week during summer/ Part-time hours during the school year |
| Position Location: | Corporate Office or Telecommuting Opportunities |
This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located within the commutable greater Fond du Lac, WI area. To learn more, visit us at: https://societyinsurance.com/
Overview
Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.
Society Insurance is seeking an IT Service Desk Intern, within our Information Technology department, to join us from May 2025 through May 2026. The intern will be assisting the network team in providing first-level technical support for Society Insurance employees through our service desk relating to various hardware, software, and operational issues.
About the Role
- Completes Service Desk operations by providing hardware and software problem identification through the use of telephone and e-mail to Society Insurance employees; responds to both repair and service requests through timely communication, frequent follow-up, and detailed documentation.
- Maintains customer service by providing first-level hardware and software support as instructed by Network Team members.
- Ensures efficient and accurate handling of service requests sent into the Information Systems unit by utilizing problem tracking software to understand, specify, detail, and document the nature of each requestor’s problem.
- Contributes to overall Network Team function by completing a variety of assigned projects and duties as assigned with accuracy and timeliness.
- Assists with inventory, new employee on-boarding, and conference room set-up.
- Assists with fielding phone support resolution.
- Helps with service desk coverage and field questions.
About You
- You are an excellent communicator and are customer focused.
- You are creative and enjoy exploring new ways of doing things.
- You are a self-starter and enjoy taking the initiative.
- You are quality-focused and take pride in your work.
- You enjoy doing multiple activities at once to accomplish a goal and use resources effectively and efficiently.
What it Will Take
- Pursuing an Associate’s Degree or Bachelor’s Degree in Computer Science or related field.
- Prior experience in a customer-facing role.
- Knowledge of Information Technology and Microsoft Office suite applications.
- 3.0 or better cumulative GPA on a 4.0 scale.
- Completion of at least one computer-related course.
What Society Can Offer with your Internship
- Award-Winning Program: Our internship program was honored with the 2024 Best Internship Program Award by Employ Humanity.
- Hands-on Experience: Engage in real work related to your degree with opportunities for job shadowing.
- Competitive Pay: This is a paid internship with competitive compensation.
- Paid Holidays: Benefit from paid time off during holidays.
- Mental Health Wellness: Receive 8 paid hours annually to prioritize your mental well-being.
- Path to Full-Time Employment: High-performing interns may be considered for full-time positions after graduation.
- Networking Opportunities: Connect with professionals and fellow interns through company events and external networking activities.
- Summer Series Events: Participate in exclusive intern events across Fond du Lac county, including volunteer work, networking, and social gatherings.
- Company Intern Events: Enjoy dedicated intern-only activities like escape rooms, an end-of-summer party, and more.
Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.
Society Insurance is a drug-free workplace. Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.