Fond du Lac
Full Time
It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.
Have what it takes? Join us.
Position Summary:
This position reports to the Inside Sales Manager. Primary responsibility is providing world class customer service to Mercury Dealers in the United States by answering calls and emails as well as assisting with day to day administrative tasks (order entry, order maintenance, order tracking, etc). This position is ideal for candidates who are team-oriented and believe in supporting sales goals through collaboration with their co-workers and field sales managers, as well as other internal stakeholders. The position includes working direct with dealers on order processing, product inquires, and process and procedure communication. Problem solving and ability to make decisions within policies and procedures is required. This is a position that must be success-driven, able to multi-task, and work well in a diverse team and enjoy a dynamic and changing environment.
Primary Duties and Responsibilities:
- Respond to customers through, but not limited to, phone calls, email, mailings, fax and webinars.
- Build relationships with customers and promote sales of all Mercury products through execution of sales programs and services.
- Upsell and cross-sell, suggesting product substitutes.
- Daily use of Salesforce.com to document and facilitate multiple aspects of the sales cycle
- Support retail sales activities to achieve maximum sales and market share.
- Collaborate closely with Business Development Managers and Regional Business Directors as well as cross-functional departments such as credit, supply chain and distribution.
Knowledge, Skill, and Ability Requirements:
- Excellent interpersonal skills, phone presentation skills, oral and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency with computer software applications (order entry, word processing, databases and spreadsheets).
Core Competencies Required:
Accountability – Focus on delivering their best to internal and external customers. The personal choice to rise above the situation and demonstrate the ownership necessary for achieving the desired results. Demonstrates initiative in understanding the business
Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
Contributes to Team Performance – Is and engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision-making and respect for others.
Dependable Follow Through – Recognizes that organizations are comprised of many inter-dependent relationships and that one cannot be successful entirely on his or her own; is regularly and without qualification there to support those who might require his/her assistance; follows through without question and in a timely manner on all promises and commitments.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Education and Experience:
Entry level position – customer service experience preferred.
Degree or pursuit of advanced education preferred.
Hours 7:30 – 4:30 Labor Day thru Memorial Day. 8-5 June, July, and August. 1 Hour Lunch.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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Brunswick and Workday Privacy Policies
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All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
