Ripon
Full Time
Overview
The ideal Order Management Specialist will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-paced environment. Order Management Specialists are responsible for maintaining relationships with customers, so strong communication skills are essential. This position is based in Ripon, WI with the opportunity to work remote from home.
Responsibilities
- Support customers in placing equipment and/or parts order by providing relevant information, including features, pricing, availability, and shipping schedules
- Receive and enter customer orders via email and online to assure timely order processing
- Follow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates
- Prepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
- Request freight quotes and arrange logistics for international shipments
- Prepare equipment and part quotations
- Create POs for intercompany ordering to support international and direct distribution
- Ensures high customer satisfaction through measured KPIs
- Contributes to best practices and process improvement
Qualifications
Education and Experience:
- High School Diploma, or equivalent, plus 3-4 years professional work experience required
- If you have a Bachelor’s degree, this will meet the experiential requirement above
- 2-3 years’ additional experience in a customer service, sales support, and/or logistics required
- Previous experience with SAP and Zendesk preferred
- Knowledge of order processing, especially in the manufacturing industry, preferred
Skills and Abilities:
- Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
- Systems-proficient; MS Office products, in particular
- Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
- Demonstrate curiosity; Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions
- Resilient; Able to confidently navigate ambiguity and change; able to deal with challenging situations / customer scenarios
Travel:
- Regular travel not required
Standard and Physical Requirements:
- Position involves sitting long periods, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.
EEO
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.