Job Category: Property & Casualty
Requisition Number: OPERA001466
Schedule: Full Time
Job Location Type: On-site
Are you a seasoned leader passionate about developing talent and delivering exceptional client service? We are seeking a Client Service Leader to join our team. In this pivotal role, you will be responsible for the leadership, development, supervision, and deployment of our Client Service staff, ensuring that our team delivers the highest level of service and expertise to our valued clients.
The Opportunity
Are you a seasoned leader passionate about developing talent and delivering exceptional client service? We are seeking a Client Service Leader to join our team. In this pivotal role, you will be responsible for the leadership, development, supervision, and deployment of our Client Service staff, ensuring that our team delivers the highest level of service and expertise to our valued clients.
How You Will Make an Impact
- Provide leadership and continuous support to Client Service staff, embodying and communicating M3 Vision, Strategies, Values, and Goals.
- Assist staff in developing, deploying, and monitoring individual career plans to ensure professional growth.
- Coach staff to build and maintain successful relationships with Client Executives and Carriers.
- Manage the recruitment and retention of client service staff, ensuring a high-caliber team.
- Oversee consistency and compliance in workflow and procedures to ensure professionalism and technical expertise.
- Evaluate staff performance and provide continuous feedback to maintain high professionalism and skill levels.
- Assess and recommend staff compensation based on performance and market conditions.
- Analyze and manage department expenditures to conform to budget requirements.
- Assist in the development and communication of the M3 Client Service model.
What You Will Need to Succeed
- Bachelor’s degree in business (B.B.A.) or equivalent education and experience
- Minimum of five years in related management, supervisory, and insurance industry experience preferred.
- Possession of an advanced degree or recognized insurance designation is highly advantageous.
- Strong leadership, communication, and organizational skills. Ability to inspire and develop staff, manage multiple priorities, and make data-driven decisions.
Join Us
Your role at M3 won’t be about the boundaries presented in a job description – it’s about the possibilities that you can envision once you walk through the doors on your first day. We’re looking for people ready to take control of their career and excited to make a real impact with their position.
Who We Are
As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we’re privately owned and independent which means we’re doing what’s best for our clients – not what’s best for Wall Street or private equity.
What Draws People to M3
Autonomy— Being able to work towards a common goal, but how you get there is an open book.
Immediate Impact— Every M3er can make an impact, from day one in any role.
Powered by Team— Be a part of a close-knit group of team members with whom you build trust and share responsibility.
People— Every M3er is unique in their own way, M3 is a collection of unique achievers.
At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely while still fostering collaboration and innovation in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.
Benefits as an M3er
Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.
Diversity, Equity & Inclusion
M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.
Equal Employment Opportunity
M3 is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law. In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans’ status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.
This commitment is reflected in all M3’s practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment. All matters relating to employment are based upon ability to perform the job.
In the best interests of M3 and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.
