Fond du Lac
Job Level: Entry to Midlevel, Tech Savvy
Business Unit: Field Operations
Area of Interest: Call Center, Field Operations
If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you!
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.
BE PART OF THE CONNECTION
The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. As a RSC Representative, you possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience. FieldOperations is a high-performing, collaborative team that supports one another each and every day. It is a career that develops as you do, with opportunities to grow from a specialist into a supervisor, and a manager to a director.
WHAT OUR REGIONAL SUPPORT CENTER REPRESENTATIVES ENJOY MOST
The fast pace! makes the day go by quickly, and you accomplish a lot in 1 day in this role
The team aspect – you build a lot of great relationships with the field, and within the RSC
The pay/benefits/self-promotion – Spectrum really takes care of its employees
RSC teams are fast paced with high standards and reputation for taking care of our technicians and our customers. You must be comfortable sitting at desk for extended periods of time, working through computer systems to resolve issues, responding to emails, and assisting in driving field technician and field productivity. You must be able to think outside of the box and adapt to change. If you’re up to the challenge, you’ll find a rewarding career with opportunities to grow, as RSC Rep.
WHAT YOU’LL BRING TO SPECTRUM
Experience: 1+ year of dispatch or customer service or equivalent
Education: High School diploma or equivalent
Technical skills: Typing/computer skills, basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.)
Skills: Basic math skills, analytics/reporting, communication, customer service
Abilities: Time management, problem solving, adaptability
Schedule: Shifts are not set in any RSC – anyone going into an RSC position needs to be willing to work mornings, nights, weekends, and overnights in some centers. Each center also does a “shift bid” when needed, and shifts change at least once a year.
Other dispatch type work
CSG/ICOMS (billing systems) knowledge
Field Service Management (FSM) knowledge
SPECTRUM CONNECTS YOU TO MORE
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
Dynamic Growth: The growth of our industry and evolving technology powers our employees to move into careers like Field Ops supervisor, manager, or director
Competitive Pay: Generous starting salary, plus pay increases as you advance your career
Total Rewards: See all the ways we invest in you—at work and in life
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage
Paid Time Off
Paid vacation, sick time, personal days, and holidays
Build your 401(k) with a company match and additional company contributions
Advancement is a very real and achievable goal
We support continuing education for personal and professional growth
Access company services at little to no cost, where available
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.