Regional Support Center Representative

Fond du Lac
Full Time

Job Level: Entry to Midlevel, Tech Savvy


Business Unit: Field Operations

Area of Interest: Call Center, Field Operations

If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you!

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.


The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. As a RSC Representative, you possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience. FieldOperations is a high-performing, collaborative team that supports one another each and every day. It is a career that develops as you do, with opportunities to grow from a specialist into a supervisor, and a manager to a director.


The fast pace! makes the day go by quickly, and you accomplish a lot in 1 day in this role

The team aspect – you build a lot of great relationships with the field, and within the RSC

The pay/benefits/self-promotion – Spectrum really takes care of its employees

RSC teams are fast paced with high standards and reputation for taking care of our technicians and our customers. You must be comfortable sitting at desk for extended periods of time, working through computer systems to resolve issues, responding to emails, and assisting in driving field technician and field productivity. You must be able to think outside of the box and adapt to change. If you’re up to the challenge, you’ll find a rewarding career with opportunities to grow, as RSC Rep.


Required Qualifications

Experience: 1+ year of dispatch or customer service or equivalent

Education: High School diploma or equivalent

Technical skills: Typing/computer skills, basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.)

Skills: Basic math skills, analytics/reporting, communication, customer service

Abilities: Time management, problem solving, adaptability

Schedule: Shifts are not set in any RSC – anyone going into an RSC position needs to be willing to work mornings, nights, weekends, and overnights in some centers. Each center also does a “shift bid” when needed, and shifts change at least once a year.

Preferred Qualifications:

Field work

Other dispatch type work

CSG/ICOMS (billing systems) knowledge

Field Service Management (FSM) knowledge


Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills

Dynamic Growth: The growth of our industry and evolving technology powers our employees to move into careers like Field Ops supervisor, manager, or director


Competitive Pay: Generous starting salary, plus pay increases as you advance your career

Total Rewards: See all the ways we invest in you—at work and in life

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

Health Insurance

Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage

Paid Time Off

Paid vacation, sick time, personal days, and holidays

Retirement Savings

Build your 401(k) with a company match and additional company contributions

Career Progression

Advancement is a very real and achievable goal

Tuition Reimbursement

We support continuing education for personal and professional growth

Discounted Services

Access company services at little to no cost, where available

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.


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