Self-Directed Support Specialist – Work from home flexible

Job Type



Culture Highlights!

  • Flexible work environment – work from where it’s most convenient, home or office.
  • Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
  • Monday through Friday schedule.
  • 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
  • Volunteer in your community – 24 hours awarded annually.
  • Professional Growth – internal and external learning and development opportunities.
  • Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.

**Ideal candidates will be local in the Central and Northeastern service regions of Wisconsin to support our members and travel as needed.**

Position Summary:

Under direction from the Self-Determination Supervisor, the Self-Directed Support Specialist offers support and technical assistance to the Care Management Division with implementation of the Self-Directed Supports (SDS) policies and procedures. The SDS Specialist assists in the development of tools and resources to facilitate the promotion and consistent use of SDS within care management practice by providing high quality, cost-effective, person-centered, outcome-based consultations in accordance with the Department of Health Services (DHS) Family Care contract requirements. In conjunction with the Self-Determination Supervisor, the Self-Directed Support Specialist conducts quality-monitoring activities of the SDS program and develop improvement strategies.

Responsibilities & Competencies:

  • Promote IDT staff understanding of the SDS service models; develop and implement training regarding changes within the SDS program.
  • Partner and collaborate with IDT staff to enhance the member’s understanding of and participation in SDS. Ensure adherence to DHS contract requirements through internal policy, procedure, and best practice development and implementation.  
  • Act as a consultant for IDT staff to answer questions, brainstorm situations, and jointly develop SDS budgets for LCI members, as needed.
  • Consult with IDT staff regarding risk mitigation strategies related to SDS, as well as fraud, waste, or abuse. 
  • Support IDT staff in SDS utilization reviews to enhance budget monitoring.
  • Remain knowledgeable of the variety of choices and supports available within SDS for LCI members that leads to sound, smart decisions and regarding interpretation of Caregiver Background Checks (CBC).
  • Partner with LCI’s contracted Financial Management Services (FMS) Providers as needed to develop and strengthen LCI’s service delivery outcomes and sustainability of the SDS program. 
  • Participate in educational conference/trainings to enhance skills and knowledge in specialty area. 

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in! You may be the right candidate in disguise and/or for other roles.


  • Bachelor’s degree in Education, Communications, Social Work, Human Services, or other related field required; or any combination of education and experience which provides the necessary knowledge, abilities, and skills to complete essential job duties.
  • Long-term care program, training and/or project management experience a plus.
  • Family Care or IRIS experience preferred.
  • Understanding and experience in self-determination/SDS a preferred. 
  • Requires skill in speaking and writing clearly and understandably; using a word processor and spreadsheet programs on a personal computer to produce reports/correspondence and track statistics; and making presentations to groups. 
  • Requires ability to design, develop, and present training programs, including conducting needs analysis and program evaluation; plan, prioritize and organize work effectively; work successfully under pressure and to meet deadlines; analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made, and follow up with feedback where appropriate.  
  • Proven leadership skills and the ability to work independently or as part of a team. 
  • Frequent travel throughout the LCI service area on a regular basis and throughout the state on an occasional basis.  
  • Current driver’s license, acceptable driving record and proof of adequate insurance required.

APPLICATION DEADLINE DATE: Accepting through 4/17/2023.

For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at



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