Senior Claims Representative- General Liability Focus

Fond du Lac
Full Time

Job TitleSenior Claims Representative (general liability focused)
Home Department:Property, Auto, & Liability Claims 
Employment Status:Exempt; Full-Time with flexible scheduling options
Position Location:Home Office, Telecommuting, or Remote Opportunities

This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located within the 9 states which Society conducts business in. Visit us at to learn more.


Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Senior Claims Representative to join our Property, Auto, & Liability (PAL) Claims Team. This position has a general liability focus. This role will independently resolve large and significantly complex general liability claims by determining and documenting loss, negotiate out-of-court settlements, and mentor claims representatives.

About the Role

  • Settles large and complex claims by determining insurance carrier’s liability.
  • Handles mediations, arbitrations, and subrogation within authority level.
  • Determines coverage by meeting with insureds, securing evidence, inspecting losses, investigating incidents, interpreting, explaining policy coverage, and determining subrogation.
  • Documents repairs by scoping losses, hiring experts, preparing estimates, and reviewing exposures.
  • Completes claims by obtaining, providing, and exchanging information with relevant third parties.
  • Prepares reports by collecting, analyzing, and summarizing claim information.
  • May be involved with litigation by analyzing settlement options, evidence, and overseeing attorneys.
  • Mentors and trains Claim Representatives in area(s) of claims expertise.
  • Oversees the activities and costs of independent adjusters during claims investigations and outside attorneys in the handling of discovery and settlement. 

About You 

  • You enjoy communicating and building relationships with others.
  • You are composed, cool under pressure, and can negotiate without damaging relationships.
  • You hold yourself accountable and act in accordance with all rules and regulations.  
  • You enjoy analyzing, investigating, and using the facts to make decisions.
  • You are naturally curious and have a desire to know more.

What it Will Take

  • Bachelor’s Degree and 5+ years of claims-handling experience OR 7+ years of claims-handling experience
  • Technical proficiency in Commercial Property and/or Casualty Claims
  • Familiarity with PC Applications 
  • Ability to obtain and maintain proper licensing prior to handling a state that requires it. 
  • Valid driver’s license and a satisfactory driving record 
  • Professional designations of AIC, ARM, CIC, CPCU or equivalent coursework highly preferred


  • Comprehensive Benefits Package: Salary with Bonus Plan; Health, Dental, Life, and Vision Insurance
  • Retirement: Traditional or Roth 401(k); Defined Contribution Plan; PLUS Profit-Sharing Plan
  • Work-Life Balance: Company-Paid Holidays; Flexible Scheduling; PTO; and Telecommuting Options 
  • Education: Career Coaching; Company-Paid Courses; Student Loan and Tuition Reimbursement
  • Community: Charitable Match; Paid Volunteer Time; and Team Sponsorships
  • Wellness: Employee Assistance Program; Wellness Program 

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace.  Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances.  All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.


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