Title:  Service Coordinator


Service Coordinator


Fond du Lac, WI

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Ahern, one of the leading mechanical and fire protection contractors in the United States, has an exciting opportunity for a Service Coordinator working out of our Fond du Lac, WI office. In 2020, Ahern was named the ENR Midwest Specialty Contractor of the Year. Building this first-class reputation in the industry since 1880 did not happen by chance. It has developed over time through our commitment to conducting business ethically and by providing continuous learning, improvement, and development opportunities for its number one asset, employees. You owe it to yourself to find out what Ahern has to offer!


How you will contribute:

You will be able to demonstrate high attention to detail while managing fire alarm monitoring customers with setup, communications with regional offices, customers, technicians, and more. You will also enter and update customer information into our data management software and portals as well as facilitate communication between Ahern and our customers. Other aspects of this role will be assisting and troubleshooting issues with technicians, reviewing invoices, and acting as the overall Subject Matter Expert. Strong data entry and formatting skills, focus on quality control of data input, and attention to detail is essential as you support our many offices. If you are highly organized and enjoy multi-tasking responsibilities, this is the opportunity for you.


What you need to qualify:

Ideal candidate will have 1-3 years of experience working in an office or service admin-type position. Those that will excel in this role at Ahern will have excellent customer service skills, strong keyboarding accuracy, and the ability to thrive in a fast pace work environment. Being proficient in Microsoft Office, Excel, and technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, please apply.


What’s in it for you?

The Company has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!


Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.

Nearest Major Market: Appleton

Nearest Secondary Market: Oshkosh

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