Service Department Foreman

Fond du Lac
Full Time

Wisconsin Kenworth in Fond du Lac is growing! We are currently accepting applications for a Service Department Foreman.

The ideal candidate for this position will have heavy truck repair related experience, effective management skills, be detailed oriented and have effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Core Responsibilities Include:

  • Provide leadership and assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department.
  • Provide direct supervision of the service technicians.
  • Ensure that the customer’s needs are met.
  • Interacts with the service advisors, warranty administrators, parts personnel, and technicians.
  • Mentor new technicians with direction and instruction as needed.

Additional Responsibilities Include:

  • Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage.
  • Maintain an up-to-date knowledge of product changes, bulletins and other pertinent information and share information during monthly meetings with technicians.
  • Review customer’s work requests and consult with customer on additional work needed and/or additional work recommended.
  • Updates and closes computerized repair orders while ensuring all service department activities were accounted for and properly documented on the order.
  • Manages available billing hours by planning and effectively delegating work load to qualified and available service techs.
  • Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns.
  • Help technicians diagnose failures and suggest possible repair procedures.
  • Supervise technician’s work for accuracy and efficiency.
  • Monitor repair progress on all jobs to ensure completion within the prescribed time allotment.
  • Inspect or road test trucks to insure complete and correct repair of each customer concern. Sign off on each repair order operation as inspection is completed.
  • Determine specialty tool requirements and repair needs and facilitate the purchase and/or repair.
  • Inform Service Manager of potential problem areas and/or customer concerns.
  • Perform other duties as assigned.
  • Assist with monthly toolbox meetings.
  • Assist with shop compliance and safety.

Required Experience

The ideal candidate for this position will have heavy truck repair related experience, effective management skills, be detailed oriented and have effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Benefits

Wisconsin Kenworth offers competitive wages, a complete benefit package include health, dental, vision and life insurance, paid time off, 401(k) and more!

Apply: amy.johnson@csmtruck.com

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