Fond du Lac
Full Time
It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.
Have what it takes? Join us.
To provide all dealer and retail customers with technical/service support, assistance in service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products. Field Service Territory 19 encompasses Southeast United States This position reports to a Regional Service Manager.
Primary Duties and Responsibilities:
- Participate in a work group of elite field service engineers to represent Mercury and Brunswick brands.
- Travel your assigned territory to diagnose and resolve service-related product malfunctions while providing service management counseling, onsite training of Mercury/Brunswick systems and processes.
- Independent autonomous travel within your assigned territory and home office to complete and submit reports on field-related activities as necessary.
- Complete ongoing evaluations of all dealers and assist them with a business plan to upgrade their Mercury products, service and profitably to provide ultimate customer satisfaction.
- Communicate information to service, manufacturing, and quality engineering groups.
- Perform other duties as assigned by the RSM.
- Territory account management responsibilities for:
- Prospecting and vetting dealer applications, terminations, and non-renewals.
- Interacting with sales and credit departments.
- Dealer service development focusing on CSI and NPS metrics.
- Manage career development for dealer technicians while interacting with Mercury University to promote technician advancement.
- Facilitate new service talent to the marine industry by promoting and supporting local trade schools and high school vocational programs.
- Assist and advise OEMs of product configuration, training, installation, and integration as required.
- Organize site visits to provide improved dealer and OEM support.
- Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, onsite inspections, depositions, and to participate as a witness.
- Face-to-face interaction with consumers to resolve their product questions and issues.
- Participate and assist the Marketing department with local, regional, national boat shows, tournaments, and special events as required. Some international travel is required.
- Assist Large Vessel Support specialist team on specialty products as required.
- Participate in service training. Secure and maintain Mercury University product certification within first year of employment.
Knowledge, Skill, and Ability Requirements:
- Thorough knowledge of Mercury products.
- Thorough knowledge of marine vessel systems, with a focus on electrical systems.
- Complete understanding of customer service philosophy and procedures of the company.
- Interpersonal skills are necessary to deal with dealers, customers, brokers, and OEM’s.
- Effectively plan, develop, and execute product issue resolution, installation, and integration in the field.
- Willingness to travel (75%) with the ability to drive and operate a company provided vehicle. Occasional multi-week travel events may be required.
- Ability to work independently, make accurate decisions, and analyze risk.
- Excellent interpersonal skills, meticulous data gathering capabilities.
- Excellent Computer and technology skills, capitalizing on effective communication and documentation with digital media.
- Some international travel is required, employee must possess and maintain a valid passport and any other documentation required to travel internationally.
Education and Experience Requirements:
Minimum Qualifications:
- Advanced knowledge of marine electrical and mechanical systems
- High school diploma (or equivalent)
- 5 or more years of industry experience
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
