Tickets and Operations Manager


The Fond du Lac Dock Spiders, located in Fond du Lac, Wisconsin (between Green Bay and Milwaukee), are a member of the Northwoods League, one of the most prestigious summer collegiate baseball leagues in the country. The Dock Spiders won the 2018 and 2020 Northwoods League championships in just their second and fourth years, and the city of Fond du Lac and surrounding areas are proud to call the Dock Spiders their own. The Dock Spiders share ownership with the Wisconsin Timber Rattlers, a highly respected team in Minor League Baseball and the Single ‘A’ affiliate of the Milwaukee Brewers.

Job Summary
The Tickets and Operations Manager duties consist of developing inside and outside sales possibilities for season tickets, business memberships, group outings, picnics, VIP suites, and sponsorships for businesses and local organizations. In addition, the Ticket and Operations Manager will manage facility operations, including cleanliness, utilities, grounds/field operations, and trash removal (ballpark and office). This includes providing excellent customer service to all clients and ensuring all contacts are kept up to date in CRM system.  

Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Fond du Lac Dock Spiders / Third Base Ventures, LLC.

Essential Functions

  • Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships
  • Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through contacts, calls, and telemarketing
  • Develop new customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing
  • Promote and sell all types of group and picnic options to organizations and individuals
  • Handle incoming ticket calls, provide customer service to current and potential ticket package holders
  • Effectively monitor client’s satisfaction with follow-up both before and after event
  • Manage all facility operations – including general maintenance, cleanliness, utilities, trash removal (ballpark and office), and grounds/field operations – including field maintenance, weather monitoring, and tarp pulls.
  • Procure “Feed The Team” partners
  • Assist with in-game promotions logistics
  • Attend organization appearances in the community as needed
  • Work with General Manager to hire, train, and manage intern team and roughly 100 game day staff members

Other duties include assisting the front office staff with other tasks as they arise along with assisting with the game day staff and intern development. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


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