User Support Specialist

Ripon College is accepting applications for the position of User Support Specialist. This full-time position reports to the Senior Director of Information Technology. Working in a collaborative, supportive environment, the User Support Specialist interacts with faculty, staff, and students as well as other OIT team members to install, update, and maintain college owned computers and provide support for standard productivity applications (Microsoft Office and Google Workspace) and a variety of discipline specific applications used in science, engineering, humanities, and the arts. This individual will deliver technical assistance to faculty and staff with their devices and will also troubleshoot lab computers. We offer a flexible work schedule and hybrid in-person/remote work possible.

Job duties vary with the academic calendar but will include:

  • Assisting in the annual computer lease refresh cycle (provisioning and deprovisioning equipment)
  • Software imaging
  • Troubleshooting computer and printer issues
  • Software installation
  • Software patching
  • Troubleshooting wired and wireless network connectivity issues
  • Evaluation and remediation of software vulnerabilities
  • Assisting users with standard productivity and discipline specific applications

Minimum Qualifications:

  • Excellent problem-solving and troubleshooting skills
  • The ability to communicate technical information in an accessible manner to non-technical employees
  • A process improvement mindset
  • A customer-service focus
  • A collaborative mindset
  • Ability to effectively prioritize and execute tasks
  • Hands-on experience with Windows 10 or Windows 11 operating systems
  • Hands-on experience with basic laptop/desktop repair
  • Hands-on experience with troubleshooting computer viruses and malware
  • Hands-on experience troubleshooting network connectivity on desktops, laptops, tablets, and smartphones

Preferred Qualifications:

  • Experience managing a Google Workspace environment
  • Familiarity with the Macintosh operating system
  • Basic understanding of computer networking concepts and cybersecurity principles
  • Familiarity with Active Directory account management
  • Familiarity with computer and software asset management applications, such as SmartDeploy
  • Knowledge of script languages such as Python, JavaScript, Java, C#
  • Prior experience working on a Helpdesk, in IT, or similar technical function

Education Requirements:

Associate’s degree or above in computer science, information systems, or a related field.

For full consideration, please send a letter of interest and resume to the Office of Information Technology, ITSearch@ripon.edu. Review of applications will begin the week of May 6, 2024, and continue until the position is filled. Finalists for the position may be asked to provide contact information for professional references.

This position is open to all qualified applicants. Ripon College encourages applications from individuals from underrepresented groups, including, for example, African Americans, Hispanics, Native Americans, Alaska Natives, Native Hawaiians, other Pacific Islanders, first generation college students, members of the LGBTQIA+ community, individuals who have followed non-traditional pathways to college due to exceptional talent and motivation in the face of adversity, such as societal, economic or academic disadvantages, and individuals with a demonstrated commitment to applying and including diverse backgrounds and perspectives.

Ripon College is committed to the principles of equal opportunity and adheres to non-discriminatory

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