Auto Service Advisor

Job Details

Description

If you have a customer first attitude, possess a can-do work ethic and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested; verifies warranty coverage; develops estimates; creates repair orders and maintains excellent customer service experience.

  1. Answer phones promptly and courteously, adhering to service scripts.
  2. Schedule service appointments for customers.
  3. Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
  4. Promote and sell automotive products and services that meet customer needs.
  5. Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
  6. Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, mounting and balancing tires.
  7. Assist customers with all questions and handle all customer issues. Always provide superior customer service.
  8. Assist in preparations for events and promotions.
  9. Ensure all services are completed with a high degree of quality and meets the needs of the customer.


Education/Experience:

  • 16 years of age with a valid driver’s license.
  • Previous experience in a customer-focused role.
  • Previous experience in a service/mechanical setting preferred.
  • Demonstrated ability to learn basic mechanical tasks.
  • Ability to work a flexible schedule to meet the needs of the business, including days, nights, weekends and holidays is preferred.


Enjoy Great Benefits, Incentive Programs and Growth Opportunities!

Apply

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