Job Details
Description
SCHEDULE
- Monday – Thursday; 12:30pm – 11:00pm
WHAT YOU GET TO DO
- Provide general hardware support including desktops, laptops, printers and phones
- Provide general software support including Microsoft Office, Microsoft Teams, Citrix and proprietary software
- Maintain accurate records and communication, work performed, troubleshooting and resolutions through ticketing system
- Setup and install equipment for company use, performing and ensuring proper installation of software and peripherals
- Perform user and security administration
- Update documentation and provide end-user training
- Perform end of day processing per operating instructions
- Effectively hand off more complex issues to second level IS staff as needed
- May be required to travel to other locations as needed
- May be required to work (regular or overtime) or provide on call support on any day, including nights, weekends (including Sunday) and holidays
- Additional duties as assigned by management
WHAT WE VALUE
- Service oriented with a friendly and professional demeanor
- Ability to organize and manage multiple tasks
- Desire to learn new software and technologies
- Must be able to work well independently and in the context of team environments
- Effective at working cross functionally
- Advanced critical thinking and troubleshooting skills
- Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with company policies, practices and within the law
- Must possess good documentation skills
WHAT WE EXPECT FROM YOU
- A minimum of a two (2) year Technical Degree or equivalent service experience required
- Experience of one (1) to three (3) years of related experience in a helpdesk setting
- Strong working knowledge of Windows OS and Microsoft Office Suite
- Networking and troubleshooting experience preferred
Qualifications
Behaviors
Preferred
Team Player : Works well as a member of a group
Innovative : Consistently introduces new ideas and demonstrates original thinking
Functional Expert : Considered a thought leader on a subject
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter : Inspired to perform without outside help
Goal Completion : Inspired to perform well by the completion of tasks
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
