Customer Service Representative

Part Time/Full Time


Trusted.  Genuine.   Successful.  National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin.  Founded in 1933, we are a trusted business partner, employer, and community member.  At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

On a given day, a Customer Service Representative will spend time:

  • Providing guidance to help customers make decisions about their financial needs.  
  • Completing teller transactions including cashing checks, processing deposits, and withdrawals.
  • Offering appropriate bank products and services.
  • Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills 

The following skills are needed to be successful in your banking career as a Customer Service Representative:

  • Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
  • Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
  • Ability to communicate effectively via phone, email and in person. 
  • A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

  • Health, Dental & Vision Insurance
  • HSA, FSA, Short- & Long-Term Disability 
  • 401(k) with Employer Match & Profit Sharing 
  • Work-Life Balance Including: Paid Time Off available upon hire, Flexible Scheduling, & Company-Paid Holidays
  • Education Assistance Program
  • Products & Service Discounts & more!

Attachment: Customer Service Representative II


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