Deputy Director of Communications and Emergency Management

Salary – $62,760.00 – $80,021.00 Annually
Location – Fond du Lac WI 54935
Job Type – Full Time
Department – Dispatch/Communications


The general goals of the Deputy Director of Communications is to perform supervisory and project management in the Communications Center and be knowledgeable in the principals of Emergency Management and the ability to carry out its duties.  This position will assume the responsibilities of the director in his/her absence.  

Examples of Duties

The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.   Other duties may be required and assigned.
Operational Management of Communications Center

  • Assist with the operational management of the communications center.
  • Assist with the daily supervision and direction of all communications staff; including hiring, training, completing performance evaluations, and disciplining.
  • Responsible for managing special projects and upgrades within the communications center. 
  • Responsible for understanding and maintaining operations of all the software, equipment and infrastructure in the Communications Center to enable troubleshooting during implementation, upgrades and failures. Includes Phone System, Emergency Notification Systems, Contacts, CAD, Priority Dispatch EMD/EFD, Radio ID’s, and other information sources.
  • Assists with the budget for the communication and information system matters.
  • Helps determine the priority of work in the communications center.
  • Responsible for scheduling and ensuring the center is properly staffing, including filling over-time and last-minute vacancies following current policy.
  • Review and investigate citizen complaints as mandated by state statues.
  • Implements written policy relating to hiring, training and operations.  
  • Assists with the development, administration, and monitoring of federal and state grants.
  • Analyzes, processes and reviews data collected from call reviews and makes improvement recommendations.
  • Able to perform duties of a Communications Officer, including Priority Dispatch Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD).

Support of Emergency Management 

  • Supports operations of the Emergency Operations Center (EOC), as assigned.
  • Supports public awareness and educational programs.
  • Supports disaster planning, response, and recovery activities.
  • Assists in the coordination between municipalities and agencies, before, during and after crisis.
  • Knowledge of emergency management plans and procedures.
  • Knowledge of off-site plans for facilities required to submit emergency planning information pursuant to Section 303 and 323.60 of Wisconsin State Statutes.
  • Assist with managing records and Tier II reports related to Emergency Planning and Community Right-to-Know-Act.
  • Assists with maintaining and managing the programs for credentialing and resource management.
  • Participates in training and exercising.
  • Attends federal, state and local meetings trainings, seminars and conferences, as assigned.
  • Assists with the development, administration, and monitoring of emergency management grants.
  • Assists with preparing the annual budget for emergency management.
  • Assist with monitoring weather during threatening conditions; coordinates with alerting, responding, and informing the public and response agencies.
  • Assists with maintaining and coordinating emergency alert systems (EAS) and wireless emergency alerts (WEA).
  • Assists with providing training for emergencies for public and private sector agencies.

Liaison and develop effective communication between Communications/Emergency Management and emergency services agencies

  • Review communications between Communications/Emergency Management and other agencies to ensure issues were handled appropriately.
  • Attend meetings with other emergency service agencies to work collaboratively on improvements.
  • Interact with all other Law Enforcement, Fire and EMS within Fond du Lac County to ensure areas of concern are being addressed.
  • Interacts with state agencies, other communications centers, and Law Enforcement/Fire/EMS within Fond du Lac County.

Manage and supervise the County’s Communication Systems (Radio)

  • Assist with ensuring radio communications infrastructure and channels are operating properly.
  • Document issues with radio communication, trouble shoot problems and work with vendors to resolve problems.

Typical Qualifications

Desirable Knowledge and Abilities:
Strong knowledge of telecommunications, public warning and notification systems, radios, telephone, and telecommunications systems, and computer systems used in the public safety environment.  Experience in applying the principals of Emergency Management and project management. Must also possess knowledge of state statutes, county ordinances, and supervisory principles.  Ability to make decisions, supervise employees, organize activities, manage projects, and interact effectively with the general public.            
Preferred Training and Experience:
Candidate should have post high school education with an associate degree or greater, (2) strong technology skills, (3) five years of supervisory experience demonstrated in public safety or public safety communication, (4) knowledge of emergency management principles and (5) experience managing projects at a departmental level. 

In evaluating candidates for this position, the County may consider a combination of education, training and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.


Please see the attached link for more information on our benefits.


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