Oshkosh
Seasonal
Role: Facilities & Parking Attendant
Class: Part-Time
Reports to: Event Security Supervisor
Location: Oshkosh Arena
Pay: $14.00/hour
The Milwaukee Bucks/Wisconsin Herd are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.
It all begins with outstanding talent, It all begins with YOU! #FearTheDeer
What We Offer:
- Mental Health Resources
- On-the-job Training
- Milwaukee Bucks and NBA League Discounts
Summary
The Facilities & Parking Attendant will ensure the safety of our guests and employees; control the access of vehicles and people to the Arena through the parking lot; distribute parking passes; maintain smooth flow of traffic; direct traffic to parking stalls; always demonstrate a professional and courteous demeanor and maintain the highest standard of customer service.
Key Responsibilities
- Welcome guests, provide assistance and direction for arena services, and answer any questions guests may have; interact with Arena guests in a courteous and professional manner
- Supervise and control access to the Arena and monitor guest traffic flow through screening checkpoints to ensure order and efficiency
- Manage VIP parking stalls by setting up cones, parking numbers and distributing parking passes as shown on manifest
- Instruct guests about entering parking and clearly communicate directions of how to park
- Help guide patrons into their stalls and move cones to allow patron to access parking spots
- Successfully present issues and information, orally and in writing, in a clear and credible manner; complete a written incident report if requested
- Alert management of safety concerns within the Arena; identify and quickly respond to emergencies, including assisting with evacuations, according to emergency protocol
- Enforce all Arena rules and regulations
- Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.
Qualifications
Solid understanding of customer service basics to provide friendly, courteous and efficient service; knowledge of crowd management and conflict resolution techniques; knowledge applicable fire, safety and other emergency requirements. Knowledge of Arena facilities and operations sufficient to respond to general inquiries from guests. Requires skill in both verbal and written communication, in observing situations and making decisions.
Technical
- Ability to read and comprehend and follow instructions, policies and procedures
- Ability to work effectively with large crowds and handle difficult guest/event situations
- Ability to interact effectively and calmly with angry and emotional guests and/or employees during intensely aggravated circumstances
- Ability to effectively handle crises and work under pressure without loss of composure
- Ability to make routine decision in areas of responsibility and take proper action or, when appropriate, to refer problems to a Parking Supervisor.
- Ability to present an appropriate appearance, with a manner conducive to generating a positive response from persons of any age and status
- Ability to comprehend and follow instructions and take direction from supervisor and managers
- Ability to read, understand and process routine information in written form
Communication/Interpersonal
- Ability to maintain a commitment to the Company’s goals and objectives
- Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public
- Ability to communicate effectively and clearly with guests, supervisors, co-workers and building tenants
- Ability to maintain composure, exhibit maturity and exercise sound judgement and discretion in establishing and maintaining good relations with Arena guests
- Ability to display initiative and to perform tasks with limited supervision
- Ability to work effectively on a team
- Ability to maintain patron, employee, and company confidentiality
Minimum Qualifications
High school diploma or GED. Previous experience working with the public and prior customer service experience required. Experience with crowd control at a major sports venue preferred. Candidate must be willing to work a flexible schedule, including nights, weekends and holidays as directed by the event calendar. Must be willing to work outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain).
Working Condition
While performing the duties of this position, the employee is routinely required to walk, stand for extended periods. Incumbent may be required to lift and carry items weighing up to 25 pounds. Incumbent may occasionally be required to sprint or run short distances.
Some lifting, reaching, stooping, balancing, and/or crouching may be required. The employee may occasionally be required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Incumbent will be required to occasionally shovel snow and salt parking lot during periods of inclement weather.
Visual and audio acuity are required for resolving customer service issues. Incumbent is required to have sufficient hearing ability to perceive the information at normal spoken word levels. The employee has continuous contact with the public.
This position may be subjected to adverse conditions, including possible contact from hostile people. The employee is routinely required to work with others to accomplish joint projects and to work alone on their own tasks.
The employee is frequently subject to noise sufficient to cause the worker to shout in order to be heard above the ambient noise level. The incumbent may be exposed to a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain).
When working indoors, lighting and temperature are generally adequate. The individual filling this position must be willing to adjust their work hours based on the needs of the department and must have excellent attendance and punctuality. Hours of work will vary and can include nights, weekends and holidays as required.
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
