Job Type
Full-time
Description
Culture Highlights!
- Telework environment – work from where it’s most convenient, home, office, etc.
- Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
- Monday through Friday schedule.
- 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
- Volunteer in your community – 24 hours awarded annually.
- Professional Development – internal and external learning and development opportunities.
- Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
- Eligible employer for Federal Public Service Loan Forgiveness Program.
**Hiring within Wisconsin only, most ideal within our service regions. Travel onsite or in-person will be required as needed.**
Position Summary:
The IT Service Desk Technician 2 supports Lakeland Care’s (LCI) computer, voice, and network systems. The Service Desk Technician 2 provides technical support and assistance to LCI’s staff. Onboarding and offboarding of employee’s hardware and system access, along with upgrades aligning with the upgrade schedule. This role will require a good blend of technical and customer services skills, fielding questions or tickets escalated from other help desk staff and likewise escalating tickets to more senior IT staff. The Service Desk Technician 2 enjoys solving challenges and has a passion for learning.
Responsibilities & Competencies:
- Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
- Assist with LCI’s IT equipment via order tracking, warranty, and scheduling installations.
- Manage inventory and asset tracking of all equipment, software, and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Develop end user training guides and documentation on the use of LCI’s systems and software.
- Provide back-up support for other information systems services personnel.
- Recommend procedure modifications or improvements.
- Ongoing training and education provided internally.
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!
Requirements
- Associate degree in information systems, computer science, other related field, or equivalent combination of formal education and experience (includes knowledge, skills, and abilities).
- Minimum of two (2) years of related work experience or equivalent schooling including working with Microsoft desktop platforms.
- Basic knowledge of, and experience with, identity management, networking, and cyber security.
- Ability to diagnose and take corrective action in addressing computer/network problems.
- Excellent written and verbal communication skills.
- Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
- Strong organizational ability.
- Ability to maintain high level of confidentiality.
- Current driver’s license, acceptable driving record and proof of adequate insurance required.
Acknowledgement:
This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE: Accepting through 4/10/2024. Resume required.
For questions on this role, please reach out to the Talent Acquisition Specialist at Becky.Vang@lakelandcareinc.com.
**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**
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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private care management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission! Currently we serve members in 22 counties and have 10 offices throughout the Central to North East region of Wisconsin.
Our Mission
Empowering individuals. Strengthening communities. Inspiring futures.
Our Vision
To create a world we all want to live in.
Our Core Values
Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion – We believe that open hearts and open minds are the only path to a brighter future.
Trust – We believe that honesty is still in style and that promises still have power.
We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.
