Support Advocate at Homeless Shelter for families & singles

Direct Client Services

  • Adhere to agency policies and work rule including client confidentiality and reporting. Maintain professional boundaries with all clients. Adhere to organization code of ethics.
  • Works with clients by phone and in-person meetings.
  • Provides information and advocacy services and support to homeless individuals, primarily men.
  • Provide crisis line and shelter coverage. Provide immediate crisis needs of clients. Manage incoming calls and walk-ins and complete necessary documentation.
  • Provides information and referrals for community resources.
  • Assists clients with identifying options and problem-solving.
  • Provide support and positive role modeling to assist with managing group dynamics of residents.

Addresses any communal living concerns with residents and maintains documentation of the discussions, if needed.

  • In conjunction with the Case Manager, take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents.
  • Interacts sensitively with shelter populations and handles crisis appropriately.
  • Models and actively promote positive interactions between adults in shelter.
  • Understands and utilizes principles of trauma informed care and the empowerment philosophy of advocacy.
  • Assist with shelter intakes, orientations, and discharge of shelter residents. Complete exit surveys for residents moving out of shelter.

Safety and Security Operations

  • Oversee house security and safety procedures.
  • Facilitate problem solving for shelter conflicts and crises. Encourage and model appropriate shelter interactions.
  • Keep supervisor informed of high-risk situation in work with clients.
  • Ensure proper use of the security system and camera system.
  • Ensure safety of clients and property through active shelter interactions and walk-throughs
  • Other duties as assigned.

Other Responsibilities:

  • Complete all required service documentation in a thorough and timely manner.
  • Participate in organization grant and contract reporting as directed by supervisor.
  • Assist with the daily upkeep, cleanliness, and maintenance of the shelter, including chores, as assigned.
  • Pack client belongings as needed; cleans/sanitizes rooms after clients exit; prepares room for next client.
  • Assist with stocking, portioning, and distributing food and other supplies meant for client use.
  • Assist with shelter organization and donation processing.

St Katharine Drexel Homeless Shelter

  • Consult with supervisor in weekly meeting about client concerns, workload management, professional development, and other areas.
  • Maintains standards of confidentiality.
  • Attending training and continuing education activities as assigned.
  • Active participation in program meetings about client needs, scheduling, and other team issues.
  • Attending other organization staff meetings as required.

Work Environment and Physical Demands:

  • Work is primarily performed in a secured residential facility setting with communal areas, as well as in an office setting.
  • Work requires the ability to ascend or descend stairs, as well as the agility to move about and position self efficiently to perform physical tasks and address emergency situations.
  • Position requires the ability to monitor and observe the activities of clients, and children of clients, within the facility.
  • Regularly exposed to cleaning products, chemicals, and solvents. Occasionally work in outdoor weather conditions.
  • Routinely requires the ability to move or transport supplies or equipment weighing up to 20 pounds unassisted, while ascending or descending stairs.

Job Type: Full or Part-time

Salary: $15.50 an hour


  • Human Services: 1 year (Preferred but not required)

How to Apply

Email: Amy Loof a copy of your cover letter and resume

Job Type: Full or Part-time

Salary: From $15.50 per hour


  • 8-hour shifts, 2nd shift, and Weekends only

Ability to commute/relocate:

  • Fond du Lac, WI 54935: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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